{"id":14080,"date":"2023-01-04T07:26:05","date_gmt":"2023-01-04T06:26:05","guid":{"rendered":"https:\/\/thesmartcityjournal.cibeles.net\/sin-categoria\/disruptive-times-call-for-digital-agility\/"},"modified":"2023-01-03T18:01:53","modified_gmt":"2023-01-03T17:01:53","slug":"disruptive-times-call-for-digital-agility","status":"publish","type":"post","link":"https:\/\/www.thesmartcityjournal.com\/en\/articles\/disruptive-times-call-for-digital-agility","title":{"rendered":"Disruptive Times Call for Digital Agility"},"content":{"rendered":"

Transform Your Organization with the Right Communications Technology Partner<\/p>\n

You\u2019ve Been Disrupted: Turn Challenges into Opportunities<\/h2>\n

Disruption is not only unavoidable; it\u2019s quite simply the \u201cnew normal.\u201d Communications technology advancements, coupled with socio-demographic shifts such as the growing proportion of digital natives among consumers and the workforce, have transformed entire industries for the past couple of decades. However, it wasn\u2019t until the recent pandemic that business models were disrupted on a truly massive scale. The widespread move to remote and hybrid workstyles wreaked havoc but created opportunities for organizations to rethink the way they operate and serve customers. Digital technology adoption skyrocketed in the past three years as business leaders strove to maintain worker productivity and effective customer engagement across expanded physical distances.<\/p>\n

Much too soon, new challenges are plaguing organizations worldwide. The Russian invasion of Ukraine and the ensuing trade embargos have resulted in further supply-chain disruptions, rising food and fuel prices, rampant inflation, and the threat of a global recession in the near term. Organizational resiliency and adaptability have become key focal points in business transformation strategies, and digital technologies are widely perceived as key enablers of transformation success.<\/p>\n

Effective business leaders are not letting circumstances dictate their organizations\u2019 fate. Instead, they are launching strategies to turn current challenges into future opportunities. They are leveraging digital technologies, including advanced communications and collaboration tools, to make their organizations more agile and responsive to ever-evolving market conditions.<\/p>\n

Don\u2019t sit on the sidelines and wait for things to happen. Seize the opportunity to transform your organization and gain a competitive edge using advanced technologies.<\/p>\n

Evolve Your Business Communications Capabilities to Prepare for the Next Disruption<\/h2>\n

Modern cloud communications and collaboration solutions are essential to empower diverse and highly distributed workforces. Feature-rich, unified communications as a service (UCaaS) comprising cloud-based enterprise telephony and video meetings, along with other integrated collaboration tools, help boost worker productivity and increase the organization\u2019s appeal to digital natives. They also enable IT\/telecom staff to manage fluctuating capacity and constantly shifting user requirements more easily and cost-effectively during major disruptions and good times.<\/p>\n

Many organizations have invested in a variety of disparate cloud communications services over the years; many more created new technology silos throughout the pandemic when decisions needed to be made urgently, with little time to strategize and rationalize investments. Business and IT\/telecom leaders must plan the evolution of their communications capabilities carefully to build a solid foundation that will sustain their organizations through future disruptions.<\/p>\n

Communications investments must be aligned with every organization\u2019s overarching objective of sustaining growth. Customer satisfaction and loyalty are key tenets of an effective growth strategy and important investment drivers. In the age of digital agility, internal and external communications must be integrated to ensure that all employees can support an excellent customer journey. Visionary organizations are adopting integrated cloud communications and customer experience (CX) management solutions to:<\/p>\n