{"id":14068,"date":"2022-12-30T07:28:47","date_gmt":"2022-12-30T06:28:47","guid":{"rendered":"https:\/\/thesmartcityjournal.cibeles.net\/sin-categorizar\/la-inteligencia-artificial-el-aliado-de-las-aerolineas-para-evitar-el-overbooking\/"},"modified":"2022-12-29T21:04:41","modified_gmt":"2022-12-29T20:04:41","slug":"la-inteligencia-artificial-el-aliado-de-las-aerolineas-para-evitar-el-overbooking","status":"publish","type":"post","link":"https:\/\/www.thesmartcityjournal.com\/es\/smart-tourism\/la-inteligencia-artificial-el-aliado-de-las-aerolineas-para-evitar-el-overbooking","title":{"rendered":"La Inteligencia Artificial: el aliado de las aerol\u00edneas para evitar el overbooking"},"content":{"rendered":"<p class=\"lead\">La capacidad de prever las cancelaciones de reservas abre una nueva v\u00eda a las aerol\u00edneas para ahorrar costes, evitar la sobreventa de plazas y garantizar la oferta a los clientes<\/p>\n<p>Gracias a la Inteligencia Artificial (IA) las aerol\u00edneas podr\u00edan gestionar mejor las cancelaciones, evitando el overbooking, mejorando su imagen de marca y servicio, y aumentando su margen de beneficio, seg\u00fan explican desde&nbsp;<a href=\"https:\/\/whiterabbit.us9.list-manage.com\/track\/click?u=d0e7bccf021b1e37939260dba&amp;id=8994502d50&amp;e=e8089ebd39\" target=\"_blank\" rel=\"noopener\">Datarmony<\/a>, consultora de datos especializada en la reducci\u00f3n de costes.<\/p>\n<p><em>\u00abLa Inteligencia Artificial permite conocer con anticipaci\u00f3n las reservas que tienen m\u00e1s probabilidad de cancelarse, evitando as\u00ed el overbooking indiscriminado, puesto que las probabilidades de quedarse sin plaza disminuyen\u00bb<\/em>, defiende Felipe Maggi, Chief Data Officer (CDO) de Datarmony.<\/p>\n<p>Hasta el momento, para evitar los problemas causados por las anulaciones de reservas, las aerol\u00edneas compensan las p\u00e9rdidas con una&nbsp;<a href=\"https:\/\/whiterabbit.us9.list-manage.com\/track\/click?u=d0e7bccf021b1e37939260dba&amp;id=5ca20e7f6b&amp;e=e8089ebd39\" target=\"_blank\" rel=\"noopener\">penalizaci\u00f3n<\/a>&nbsp;al cliente&nbsp;del 20% en vuelos nacionales y un 25% en vuelos internacionales, y estrategias de&nbsp;overbooking, a pesar de su impacto en la reputaci\u00f3n de la marca.Sin embargo, estas t\u00e9cnicas no son suficientes para contrarrestar la p\u00e9rdida de ingresos por no revender la plaza, los costes o comisiones por publicidad pagadas a agentes tur\u00edsticos o la reducci\u00f3n del margen de beneficio por reducir los precios a \u00faltima hora.<\/p>\n<p><em>\u00abLa aplicaci\u00f3n de la Inteligencia Artificial&nbsp;ayudar\u00eda a las empresas a ahorrar en costes, ya que evitar\u00eda parte de las reclamaciones que se generan por overbooking, y beneficiar\u00eda a la imagen de la marca\u00bb,<\/em>&nbsp;a\u00f1ade Maggi.<\/p>\n<p>En este sentido, recuerda que&nbsp;<em>\u00abhay un gran porcentaje de reclamaciones que se desestiman y otro mayor que no llegan ni a formularse, pero que, aunque no tienen consecuencias econ\u00f3micas directas, tienen una repercusi\u00f3n negativa en la imagen de la empresa y la fidelizaci\u00f3n de usuarios\u00bb<\/em>.<br \/><em><br \/>La capacidad de la IA para anticipar las anulaciones de los pasajeros<\/em>Seg\u00fan Maggi, estas pr\u00e1cticas ser\u00edan cosa del pasado tras apostar por la Inteligencia Artificial, que \u00abse&nbsp;<em>posiciona como soluci\u00f3n por su capacidad de predecir las cancelaciones de reserva y conocer los factores que determinar\u00e1n si una reserva se cancelar\u00e1 o no\u00bb<\/em>.<\/p>\n<p>Entre estos factores, destaca la fecha de la reserva y del vuelo, la antelaci\u00f3n con la que se hizo la compra, el n\u00famero de pasajeros, el origen y destino del viaje, as\u00ed como peticiones especiales, precio o la clase en la que se vuela.Toda esta informaci\u00f3n, clasificada en datos y analizada con diversos&nbsp;modelos de predicci\u00f3n, son con los que trabaja la IA para conocer si el billete adquirido ser\u00e1 finalmente usado por el pasajero.<\/p>\n<p>Estos datos presentan&nbsp;nuevas&nbsp;oportunidades&nbsp;para las aerol\u00edneas, que contar\u00edan con un mayor margen de tiempo para revender el asiento, crear estrategias para que el cliente mantenga la reserva y planificar mejor la oferta de su flota.<em>\u00abLa cancelaci\u00f3n de reservas es un problema que afecta al sector de viajes y turismo. Hoteles y aerol\u00edneas lidian con \u00e9l como parte de su d\u00eda a d\u00eda, y desde que se ha generalizado el uso de plataformas online, el cambio de comportamiento de los usuarios lo ha potenciado\u00bb,&nbsp;<\/em>concluye Maggi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La capacidad de prever las cancelaciones de reservas abre una nueva v\u00eda a las aerol\u00edneas para ahorrar costes, evitar la sobreventa de plazas y garantizar la oferta a los clientes Gracias a la Inteligencia Artificial (IA) las aerol\u00edneas podr\u00edan gestionar mejor las cancelaciones, evitando el overbooking, mejorando su imagen de marca y servicio, y aumentando\u2026<\/p>\n","protected":false},"author":2,"featured_media":14067,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_scj_primary_category_id":109,"_scj_featured":false,"_scj_featured_from":"","_scj_featured_until":"","_scj_featured_order":0,"_scj_visibility_class":"current","_scj_layout_family":"standard","_scj_article_style":"","_scj_display_overrides":[],"_scj_intro_image_id":14067,"_scj_intro_alt":"La Inteligencia Artificial: el aliado de las aerol\u00edneas para evitar el overbooking","_scj_intro_caption":"","_scj_intro_class":"","_scj_intro_float":"","_scj_full_image_id":14067,"_scj_full_alt":"La Inteligencia Artificial: el aliado de las aerol\u00edneas para evitar el 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