{"id":3433,"date":"2017-04-06T09:10:33","date_gmt":"2017-04-06T07:10:33","guid":{"rendered":"https:\/\/thesmartcityjournal.cibeles.net\/sin-categorizar\/customer-intelligence-citizen-intelligence\/"},"modified":"2017-04-06T09:18:41","modified_gmt":"2017-04-06T07:18:41","slug":"customer-intelligence-citizen-intelligence","status":"publish","type":"post","link":"https:\/\/www.thesmartcityjournal.com\/es\/noticias\/customer-intelligence-citizen-intelligence","title":{"rendered":"Del Customer intelligence al Citizen intelligence"},"content":{"rendered":"<p>La compa\u00f1\u00eda de inteligencia artificial AIS lleva a los ayuntamientos informaci\u00f3n \u00a0de las condiciones de vida de sus ciudadanos para planificar sus pol\u00edticas sociales, culturales, vivienda, movilidad, con \u2018Habits Municipios\u2019.<\/p>\n<p>La consultora AIS Group* ha transformado el concepto de customer intelligence (inteligencia de los clientes) en el \u00e1mbito municipal creando el citizen intelligence (inteligencia de los ciudadanos) que inaugura un nuevo modelo de relaci\u00f3n entre el ciudadano y la ciudad. El nexo de esta innovadora interacci\u00f3n la ofrece Habits Municipios, una herramienta que pone al servicio de ayuntamientos y otras administraciones p\u00fablicas datos sociodemogr\u00e1ficos y econ\u00f3micos objetivos, que permiten conocer las caracter\u00edsticas b\u00e1sicas de la poblaci\u00f3n y su comportamiento en el territorio.<\/p>\n<p>\u201c<em>El objetivo<\/em> -explica <strong>Agust\u00ed Amor\u00f3s<\/strong>, director de desarrollo de negocio de AIS Group- <em>es acercar a las instituciones un conocimiento sobre los ciudadanos y sus condiciones de vida que les facilite la planificaci\u00f3n de actuaciones en cuanto a pol\u00edticas sociales, culturales, vivienda, movilidad, etc<\/em>.\u201d<\/p>\n<p>Habits Municipios proporciona 1.300 indicadores y su evoluci\u00f3n a lo largo de los 3 \u00faltimos a\u00f1os, concentrando en esta herramienta datos que habitualmente se encuentran dispersos o que no son f\u00e1cilmente accesibles, y los suministra a nivel de secci\u00f3n censal, municipio, provincia o CCAA. Para facilitar el an\u00e1lisis y la toma de decisiones, Habits Municipios permite visualizar todos los datos sobre un mapa.<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<p style=\"text-align: center\"><em>Cada d\u00eda tienen m\u00e1s peso las ciudades data-driven, que fundamentan en la anal\u00edtica de datos gran parte de su toma de decisiones<\/em><\/p>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>Entre los indicadores que los consistorios y dem\u00e1s administraciones pueden consultar se encuentran la tasa de poblaci\u00f3n en riesgo de pobreza, el nivel de gasto energ\u00e9tico de los hogares, los ingresos medios de los ciudadanos, los gastos de los hogares en los distintos productos de la cesta de la compra, en ocio, cultura, transporte y en m\u00e1s de 500 partidas diferentes, adem\u00e1s de volumen de desempleo por tramos de edad, precios del metro cuadrado de las viviendas y un largo etc\u00e9tera.<\/p>\n<p>Con Habits Municipios, Group traslada al sector p\u00fablico el concepto de inteligencia de cliente, eje sobre el que las empresas privadas definen y planifican sus estrategias comerciales y de marketing. Es pasar del customer intelligence al citizen intelligence, inteligencia aplicada al ciudadano, que es el \u201ccliente\u201d de los ayuntamientos y dem\u00e1s administraciones p\u00fablicas.<\/p>\n<p><em>\u201cConocer la situaci\u00f3n de los ciudadanos, sus caracter\u00edsticas sociodemogr\u00e1ficas y econ\u00f3micas, as\u00ed como su comportamiento en el territorio es vital para la buena gesti\u00f3n de los ayuntamientos y administraciones p\u00fablicas de cara a planificar sus pol\u00edticas sociales y dem\u00e1s actuaciones de manera eficaz<\/em>\u201d, se\u00f1ala Amor\u00f3s.<\/p>\n<p>Seg\u00fan AIS Group, gracias al Big Data y al gran volumen de informaci\u00f3n disponible, como la tasa de poblaci\u00f3n en riesgo de pobreza, es posible llevar a cabo actuaciones mucho mejor orientadas a las necesidades de los ciudadanos como por ejemplo definir d\u00f3nde es mejor abrir un ambulatorio, d\u00f3nde es preciso instalar un comedor social, etc.<\/p>\n<p><em>\u201cHabits Municipios permite no s\u00f3lo a llevar a cabo mejores pol\u00edticas sociales, econ\u00f3micas o culturales, sino optimizar el 100% de los presupuestos en materia de ayudas, que a menudo no llegan a utilizarse en su totalidad<\/em>\u201d, a\u00f1ade Amor\u00f3s.<\/p>\n<p>Seg\u00fan AIS Group, cada d\u00eda tienen m\u00e1s peso las ciudades d<em>ata-driven, que fundamentan en la anal\u00edtica de datos gran parte de su toma de decisiones, en el convencimiento de que explotar toda la informaci\u00f3n disponible les facilita una gesti\u00f3n m\u00e1s eficaz. \u201cSin embargo -comenta Amor\u00f3s- \u00a0estos datos a menudo est\u00e1n muy dispersos o son de dif\u00edcil acceso. Problema que resuelve AIS Group con Habits Municipios, que re\u00fane en una \u00fanica plataforma web m\u00e1s de 1.000 indicadores y su evoluci\u00f3n a lo largo de los \u00faltimos 3 a\u00f1os, mostr\u00e1ndolos adem\u00e1s sobre un mapa para que el an\u00e1lisis sea m\u00e1s r\u00e1pido y visual<\/em>\u201d.<\/p>\n<p>Habits Municipios est\u00e1 desarrollado bajo tecnolog\u00eda Open Source y programado en R, un lenguaje y entorno de programaci\u00f3n para an\u00e1lisis estad\u00edstico y gr\u00e1fico. Algunas administraciones como el Ayuntamiento del Masnou en Barcelona ya disponen de esta herramienta.<\/p>\n<p>\u00a0<\/p>\n<p>*<em> AIS Group es una empresa de soluciones de Inteligencia Artificial aplicadas a la consultor\u00eda estrat\u00e9gica, financiera y tecnol\u00f3gica con operaciones a nivel internacional. Socio colaborador del Centro de Excelencia en Big Data de Barcelona, la especialidad de AIS es el desarrollo de sistemas de soporte a la toma de decisiones basados en la modelizaci\u00f3n estad\u00edstica (previsi\u00f3n) y matem\u00e1tica (optimizaci\u00f3n). Una de sus principales l\u00edneas de negocio es la anal\u00edtica de marketing (marketing analytics) y el geomarketing, incluyendo el c\u00e1lculo y an\u00e1lisis de indicadores econ\u00f3micos y sociodemogr\u00e1ficos.<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La compa\u00f1\u00eda de inteligencia artificial AIS lleva a los ayuntamientos informaci\u00f3n \u00a0de las condiciones de vida de sus ciudadanos para planificar sus pol\u00edticas sociales, culturales, vivienda, movilidad, con \u2018Habits Municipios\u2019. La consultora AIS Group* ha transformado el concepto de customer intelligence (inteligencia de los clientes) en el \u00e1mbito municipal creando el citizen intelligence (inteligencia de\u2026<\/p>\n","protected":false},"author":2,"featured_media":3432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_scj_primary_category_id":47,"_scj_featured":true,"_scj_featured_from":"","_scj_featured_until":"","_scj_featured_order":2113,"_scj_visibility_class":"current","_scj_layout_family":"standard","_scj_article_style":"","_scj_display_overrides":[],"_scj_intro_image_id":3432,"_scj_intro_alt":"AIS","_scj_intro_caption":"","_scj_intro_class":"","_scj_intro_float":"","_scj_full_image_id":3432,"_scj_full_alt":"AIS","_scj_full_caption":"AIS","_scj_full_class":"","_scj_full_float":"","_scj_media_type":"","_scj_media_provider":"","_scj_media_external_id":"","_scj_media_url":"","_scj_media_poster_id":0,"_scj_media_width":0,"_scj_media_height":0,"_scj_media_aspect_ratio":"","_scj_media_description":"","_scj_gallery_items":[],"_scj_related_post_ids":[],"_scj_additional_authors":[],"scj_layout_family":"standard","scj_media_provider":"","scj_media_url":"","scj_full_caption":"AIS","footnotes":""},"categories":[47],"tags":[4166,4152],"class_list":["post-3433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-big-data","tag-ciudades-digitales"],"yoast_head":"<!-- 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