A new plug-and-play device allows managed service providers to expand market reach for call recording services
Avdor CIS, a leading provider of state-of-the-art call and multimedia recording solutions, today announced that the company has released Crystal Box, a plug-and-play call recording device for SMBs and remote enterprise branches.
Crystal Box positions managed service providers (MSPs) to deliver straightforward and affordable call recording services to their SBM customers and for their enterprise customers with remote branches.
Crystal Box is a standalone call recording device that runs on T1/PRI E1s, SIP trunks or extensions, and analog ports. The device supports MP3 high-quality audio encoding for reduced IP bandwidth Cloud streaming and includes 1 Tera of storage, which is suitable for up to approximately 100,000 on-premise call recordings. For each call recording, Crystal Box captures and stores the dialed number, caller ID, call time, call date and call duration.
The device includes a management GUI with built-in call search features. Optional AI-driven call transcription and call scoring features are available and require integration with the hosted or on-premise edition of Avdor CIS’ flagship Crystal Quality recording solution.
Crystal Box is deployable in a secure, plug-and-play installation. The device allows for flexible integration with external applications and facilitates rapid deployment in nearly any Cloud environment or on premise scenario.
Crystal Box is available through Avdor CIS’ global network of managed service provider and other sales channel partners.
“We are long time partners of Avdor CIS and are always impressed with the company’s new innovations,” stated Mathieu Bonnel, CTO of Recom in France. “This important product release from Avdor CIS will help us expand our market reach and offer call recording services to a new set of customers.”
“Our Crystal Box solution is an ideal option for MSPs to expand their portfolio of value-added services and offer call recording solutions for new customer segments, including SOHOs, SMBs and enterprise branches,” explained Avi Levi, CEO of Avdor CIS. “We are pleased with the initial orders that we have received from our existing MSP partners and have strong expectations to attract interest from new MSP partners.”
Image: Avdor CIS' new Crystal Box recording device for SMBs and remote enterprise branches allows MSPs to expand market reach for new services