Smartphone and smart watch: digital devices used by Muscovites

Smartphone and smart watch: digital devices used by Muscovites

32 percent of Muscovites have smart home appliances, and every second family has a TV with Internet access. It is now possible due to the quality and availability of mobile Internet in Moscow

Muscovites use mobile devices more regularly not only for making calls, but for routine tasks too. 91 percent of Muscovites above 18 have smartphones. 78 percent of them use mobile banking, 73 percent make purchases in online stores, 65 percent make contactless payments. Natalya Sergunina, Deputy Moscow Mayor, presented results of a survey by the Moscow Department of Information Technologies.

For many residents, a mobile phone is equivalent to a stationary computer or laptop. 73 percent of Muscovites who own the smartphone use it as often as a personal computer to shop online. The smartphone is used for playing games by 31 percent of respondents, 70 percent listen to music, 79 percent read books and news. Besides, the smartphone is used to watch movies and videos (58 percent). Compare these figures with those of 2018, 40 percent of residents watched movies and videos on their smartphone, and 60 percent listened to music.

“Such studies help us assess the pace of digitalization and understand what devices Muscovites prefer to use for different purposes. Let me give you an example: 60 percent of the traffic on the portal in Moscow comes from smartphones and tablets today. That is why we are developing mobile applications for convenience of residents. The main set of Moscow services and online services is already available via mobile applications,” noted Natalya Sergunina.

According to her, most of the Moscow public services are electronically accessible. In total, over 380 services for residents were digitized in Moscow, more than 200 of which are intended for entrepreneurs.

According to the survey, Muscovites are increasingly purchasing additional devices for their smartphones — wireless headphones, fitness bracelets and smart watches (including for answering messages and calls). 32 percent of Muscovites have smart home appliances, and every second family has a TV with Internet access. This has been made possible because of the quality and availability of the mobile Internet, as well as the growing interest in new online services and digital solutions.

“Thanks to the quality and availability of Internet services and development of communications in Moscow, digital technologies affected all key areas of urban life. This, in turn, stimulates the development of the IT market, promotes partnership between the city government and business in creating a digital ecosystem. Over the past three years, the volume of mobile Internet and media content consumption through smartphones significantly increased in Moscow. Many functions of mobile phones are equal to those of stationary computers, moreover, they practically replaced payment instruments, cameras and navigators. The city is continuously developing the digital environment, increasing the number and quality of electronic services, responding to the needs of residents,” stressed Eduard Lysenko, Minister of the Moscow Government, head Department of Information Technologies.

Smart city

Now you can make an appointment with a doctor, pay utility bills and fines, find out the water cut-off schedule, call a foreman and read latest news not only on the portal, but also in the My Moscow and Moscow State Services applications, used by more than 5.5 million people.

Urban services also support the trend for additional devices. So, users of health applications that are integrated with smart watches, bracelets and other gadgets can synchronize the data received with the electronic medical record via UMIAS.INFO application. Today more than 1.3 million citizens use the medical record with the UMIAS.INFO mobile application. They made over 96 million entries in the Health Diary section of their electronic medical records. Whereas, more than 90 percent of them were entered automatically using mobile devices synchronized with smart gadgets.

Moscow is considered one of the smartest metropolises globally, including through its well-developed urban Wi-Fi network. More than 21.5 thousand points of free Internet access cover streets, parks, public spaces, transport, cultural and other institutions.

Foreign experts repeatedly noted the development of digital technologies in Moscow. Thus, Moscow became one of the first 10 cities to receive a certificate of compliance with the international standard ISO 37122 “Sustainable Cities and Communities - Indicators for Smart Cities”.

ISO 37122 certification reflects the effectiveness of technological solutions designed to improve the quality of life. The standard includes 80 parameters demonstrating the introduction of high technologies in such critical areas as urban planning, health care, education and others. The indicators were double-audited, first reviewed by representatives of the World Council on City Data (WCCD), and then by independent experts.

Moscow is also included in the top 7 of the prestigious Smart Communities rating. It was compiled with regard to Moscow achievements in the development and use of communications, training of IT- specialists, increasing digital literacy, supporting and implementing innovations.

Photo by Maxim Denisov,

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