Moscow is one of the largest megapolises in the world with a reliable IT infrastructure: healthcare, education, urban environment, construction, transport, and security. All these are unified by a full-fledged digital ecosystem with a set of effective instruments and services in demand by residents and businesses.
In the 2018 UN e-governance survey, Moscow became number one in the world's local online service index.
The official website of the mayor and the government of Moscow mos.ru is especially popular with Muscovites. This sophisticated digital platform provides residents and businesses with over 370 online public services allowing them to resolve almost any life situation online from anywhere in the world.
Among other e-services accessible through mos.ru, Muscovites most often use the school e-diary online school report card e-service for water meter readings online, payments for housing and communal services, the online racket of traffic penalty charges and online doctor appointment services.
The corporate personal account function of mos.ru facilitates quick search and access to business-related e-services for companies CEOs or other authorized employees.
The most in-demand city services are available to citizens in Moscow state services and My Moscow apps. Even on-the-go users can book a doctor's appointment pay bills and fines or check what marks their child got at school.
During the Covid 19 pandemic, this spring, mos.ru became the main instrument for interaction between the city residents and businesses.
Almost all public services were provided online only.
The active citizen is a platform for electronic voting in public hearings that engage Muscovites in the decision-making process on actual city development issues.
"The Active Citizen" Services
- Public Hearings engages users in the evaluation and approval of urban development projects
- e-Home facilitates online meetings of apartment owners in apartment blocks their interaction with the facility management companies and control advancing and communal services expenses
- Pulse of Stolitsa is a new online service collecting citizens assessments of the main issues of city development
- The Mos Echo monitoring portal provides citizens with up-to-date and reliable data on air quality in Moscow. It presents information from 54 automatic air pollution control stations.
Moscow is one of the largest megapolises in the world. It is open to communication and ready to share its experience with the international community and jointly find ways to use new technologies to improve the quality of life.